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FAQs

Frequently Asked Questions

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Upgrade Memory

What memory should you choose?

Is DDR2 backward compatible with DDR?

Can I mix UnBuffered and Registered Memory?

Can I mix DDR266 and DDR333?

How do I find out how much memory is currently installed on my system?

What to do if your memory doesn’t appear to work?

I've updated the BIOS and the system still only sees half of the additional memory that I've installed.

The memory has been installed however the system doesn't post / boot.

If I bought Wintec AMPO/AMPX memory or FileMate products from Newegg.com or Buy.com and the products is defective, how can I obtain RMA number for repair/replacement service?

Solid State Drives

How do I initialize my Wintec FileMate Express Card in Windows 8?

What makes the Wintec FileMate Expresscard with mini USB 2.0 so much faster than the competition?

Will the Wintec FileMate Expresscard with mini USB 2.0 require a device driver?

Is the Wintec FileMate Expresscard with mini USB 2.0 recommended for booting the main operating system, or running as a virtual machine drive?

What if I want to connect my Wintec FileMate Expresscard with mini USB 2.0 to a separate computer that does not have an ExpressCard slot?

How do I optimize my Wintec FileMate Expresscard with mini USB 2.0 for the Macbook Pro?

I can’t run my entire operating system from the Wintec FileMate Expresscard with mini USB 2.0, but is there any way that my everyday system performance can still benefit from the Wintec FileMate Expresscard with mini USB 2.0?

If I’m running a “Hybrid” configuration (Wintec FileMate Expresscard with mini USB 2.0 and traditional hard drive in tandem), can I also move my Virtual memory (page file/swap file), Windows Temp folder, and internet browser cache to the SSD?

From time to time, the Wintec FileMate Expresscard with mini USB 2.0 gets pretty warm during usage, is that normal?

I just purchased a Filemate SolidGO ExpressCard Ultra 48GB for my new MacBook Pro. I installed the card in my laptop and the SSD appears in Finder. However the drive won't let me write anything to it. Is there an addition step I need to take to fix this issue?

Why doesn't my Wintec FileMate Expresscard with mini USB 2.0 work with my ExpressCard adapter? (ExpressCard to PCMCIA, ExpressCard to desktop adapter, etc,.)

I've noticed that the device isn't being recognized when my laptop first boots up. I have to put the laptop to sleep, then wake the laptop up and then and only then, is the ExpressCard SSD recognized. What is the issue?

Flash Cards

I see Wintec has a new 64GB capacity SDXC Filemate card available. I placed my new FileMate SDXC card in my card reader and I don't see the whole capacity. What do I need to know?

Why does my Wintec Secure Digital High Capacity (SDHC) card not work on my phone/card reader or other SD capable device?

I have a SDHC class 10 card, it works on my SDHC card reader but doesn’t work on my SDHC compatible cell phone/Camera.

USB Flash Drives

I formatted my 4GB pendrive to FAT format, and can only use 100MB of it. Am I doing something wrong?

Where can I find the Windows 98 SE driver for my pen drive?

Nothing happens after I plug in the thumb drive.

Windows keep on asking me to format the thumb drive.

Do I need any driver’s for FileMate pen-drives to operate correctly in my system?

What sizes / capacities is FileMate available in?

Is it fully compliant with USB v.2.0?

What is ‘drive partitioning’?

Will FileMate USB pen-drives work on Apple Mac systems?

Why do I get an error message "disk is full" when I try to copy a single file larger than 4GB on a 8GB drive?

How do I copy a single file larger than 4GB on a 8GB+ drive?

SWIVEL Enterprise Ninja

Can I install Ninja on my Windows 98 or Windows ME computer?

Is Ninja compatible with USB 1.0?

Does Ninja work with any USB device?

Does Ninja work with any size USB device?

Can I make my partitions any size I want?

Can I take my USB device that I partitioned with Ninja to another computer and see all my data?

Is all my data on the private side encrypted or only my password?

How do I change the file system for my partitions?

What type of encryption does Ninja use?

If I have more than one partition on my USB hard drive, can I apply Ninja protection to each partition separately?

If I want to use the "whole" USB drive for a secure partition, what happens to the Ninja software I need to first run to allow access to the protected partition I created?

Once I do create a partition size can I later modify/resize the partition?

Our company is using Enterprise Swivel in many locations and we would like to have our workstations automatically recognize when we've plugged in an Enterprise Swivel drive without having to require the user to manually run the Ninja software from the drive itself.

How do I upgrade my Ninja software to the full version to enable more advanced features like dynamic public/private partition resizing and workstation based auto-recognition?

Networking

USB Modem

How do I install the USB Modem CX driver software for my computer running Windows 2000, XP, Vista, 7 or Mac OS 10.5/10.6?

I see that the NetWaiting software is included with my USB CX Modem, do I need to use it? What is NetWaiting anyway?

I inserted the install disk and nothing happened, what should I do?

I didn't receive an install CD, what should I do?

How do I use the fax mode on the USB CX Modem?

I installed the drivers, and I have setup a dial up connection with my ISP and still cannot connect online, what should I do?

Do I need to have an ISP in order to use this modem?

Will MagicJack or Vonage work with this USB CX Modem?

What Operating Systems are compatible with the USB CX Modem?

How do I install the USB Modem CX driver software for my computer running Windows 2000, XP, Vista, 7 or Mac OS 10.5/10.6?

I plugged my USB CX Modem into my computer, and Windows said it is installing drivers, am I done with the installation?

I lost my driver disk, my driver disk is damaged, or my driver disk will not fit in my computer. What should I do?

I installed my USB CX Modem correctly, but I am receiving the following error code, 'Error 718'. What should I do?

How do I dial out using my FileMate USB Modem?

Does my FileMate USB Modem support faxes using Windows Vista Premium?

How does the Modem on Hold function work with the USB CX Modem?

PCI Wireless N

The PCi Wireless N Adapter Card says it supports Linux, What version does it support?

How can I find the IP address of my network card in Windows XP?

What can I do if I am having wireless connection problems?

How do I install my network adapter in Windows Vista?

How do I assign a static IP address to my adapter on Windows 98/ME?

How do I assign a static IP address to my adapter on Windows 2000?

How do I assign a static IP address to my adapter on Windows XP?

How do I assign a static IP address to my adapter on Windows Vista?

How do I assign a static IP address to my adapter on Mac OS 7.5 to 9.2?

How do I assign a static IP address to my adapter on Mac OS X?

How do I renew my IP address(DHCP) for my network adapter?

How do I enable DHCP on my adapter?

Why shouldn´t I use WEP encryption on my Draft N device?

How do I connect to a Wireless Network?

How do I install my wireless card?

I checked the specifications of the PCI Wireless N adapter and do not see that it is compatible with Linux, but I also see that you have a Linux driver found on Wintec's Downloads page, under Drivers, Networking. Is this item compatible with Linux?

USB Hubs

How do I properly install the FileMate 4-Port USB 3.0 PCI Express Card? (my ports don't recognize the USB device I plugged in)

I have Windows 7 and Internet Explorer9. Why does the MultiLink Internet TV/Radio Adapter not seem to work correctly?

Enclosures

Enclosures 2.5"

Is the 2.5" external HD enclosure compatible with Mac?

What does the 2.5" actually refer to? How do I know if my drive is 3.5"?

Does 2.5" external HD enclosure support PATA hard drives?

Is 2.5" external HD enclosure USB 2.0 compatible?

Does this enclosure support NTFS formatted drives?

Do I have to format a hard drive before I can use it in this device?

Does the FileMate 2.5” Hard Drive Enclosure work with USB 1.1?

Does the FileMate 2.5” Hard Drive Enclosure support Linux operating systems?

What is the maximum hard drive capacity that the FileMate 2.5" Hard Drive Enclosure support?

My USB drive is powered on but nothing shows up in My Computer

My “safely remove hardware” icon is gone

Error deleting file or folder

How do I enable the e-SATA hot swap function?

I lost or misplaced my FileMate Enclosure 3FME3B2TB-R power adapter. What are the specs and where can I purchase another one?

Enclosures 3.5"

Is the 3.5" external HD enclosure compatible with Mac?

What does the 3.5" actually refer to? How do I know if my drive is 3.5"?

Is the FileMate 3.5” Hard Drive Enclosure powered by USB alone, or does it need an external power supply?

Does 3.5" external HD enclosure support PATA hard drives?

Is 3.5" external HD enclosure USB 2.0 compatible?

Do I have to format a hard drive before I can use it in this device?

Does the FileMate 3.5” Hard Drive Enclosure work with USB 1.1?

Does the FileMate 3.5” Hard Drive Enclosure support Linux operating systems?

What is the maximum hard drive capacity that the FileMate 3.5" Hard Drive Enclosure support?

My USB drive is powered on but nothing shows up in My Computer

My “safely remove hardware” icon is gone

Error deleting file or folder

How do I enable the e-SATA hot swap function?

Web Tablets

FileMate Clear Tablet

When I take pictures with my FileMate Clear, the pictures are completely whited-out or grayed-out, what can I do to address this issue?

I have a FileMate Clear and was told that it is Google Play Certified, but I do not see the model name listed. Is it certified by Google?

Why is my product not covered under warranty when it is evaluated to have physical damage?

My screen on the FileMate Clear has been damaged and has a crack. Can it be repaired or replaced under the warranty?

I wanted to use an app or access content that requires Adobe Flash Player including installs from Google Play. Is my FileMate Clear not compatible with Adobe Flash?

Is the FileMate Clear upgradeable to 4.1 Jellybean or beyond?

What is the proper way to charge the FileMate Clear?

How should I properly insert my mSD card into the mSD expansion slot on the FileMate Clear?

My son/daughter installed a pattern and forgot it or they don’t remember the Google Account information. What can I do to resolve this issue?

Does the FileMate Clear have the ability to Skype/Tango Video Calls?

How do I transfer pictures/videos/multimedia to the FileMate Clear?

Why does my battery discharge so quickly?

What is the difference between the Android 2.2 version and Android 4.0 version?

Where can I find information about the terms of the manufacturer’s warranty?

What are the accessories that are standard with the FileMate Clear?

Are their additional accessories available for the FileMate Clear?

When I try to download apps at the Google Play store, I get this error message, “Error DF-BPA-09” What should I do to fix this problem?

The FileMate Clear tablet keeps crashing or freezing. Why does it do this and what can I do to address this issue?

Does the FileMate Clear tablet have GPS capability?

Is it possible to connect a keyboard or mouse via USB to the FileMate Clear?

Where is the mini-HDMI cable to connect to my HDMI TV? Is it included as an accessory?

I am trying to connect to my home network, and the FileMate Clear is not scanning or showing my network, what should I do to address this problem?

Is the FileMate Clear capable of 3G or 4G network use?

Is it possible to remove the cover from the tablet and perform updates or repairs to my FileMate Clear?

Can I 'root' or 'jailbreak' my FileMate Clear Tablet?

I bought a FileMate Clear from a second-hand source like, Craigslist, Pawn Store, or from a friend, what are my warranty rights?

I downloaded Netflix from Google Play, but I can’t seem to get the Netflix app working on the FileMate Clear. Is there something wrong with my tablet?

Can I use a Bluetooth keyboard with the FileMate Clear?

The User's Manual on the FileMate Clear states in the section, "PC Connection" to install a driver and connect with a CD? I did not receive these items with my FileMate Clear, what do I do?

The User's Manual on the FileMate Clear states in the section, "Ethernet" to connect the USB network card via the USB host transfer cable access to device. How I do I accomplish this task?

When I try to access the Google Play store, I get the error, "No Connection, Retry." I’m sure that I set up up my WiFi connection properly because I can surf the Internet. How do I correct this behavior?

There's a white sticker that is attached to my FileMate Clear. What is it?

What does it mean when I get the following message "This app has encountered an error, would you like to wait, close or report?"

I turned my FileMate Clear on, and immediately went to play a game, but it is slow. Is there something wrong with my tablet?

I was playing my favorite game in landscape mode, and I accidentally turned off my tablet. What should I do?

This tablet has Google Maps, why can't I use it for navigation like a GPS?

FileMate Identity Tablet

I purchased my FileMate Light/Identity from a trading site and understand these products are retired and no longer available through authorized retail outlets. What can I do if I have any problems?

My FileMate tablet stopped charging. Everything looks okay. Can I send my tablet for warranty service to fix the problem?

My tablet seems to be freezing, not working correctly. It was working fine but when I recently installed/downloaded/added a new application (app) to my tablet it really seems to have a hardware problem.

My tablet freezes. I've tried a factory reset. What can I do to address this behavior?

I have a password setup on my FileMate Identity Tablet, and I do not remember what it is. Is there any way I can access my tablet?

My tablet will not connect to my home network, what should I do?

I watched the YouTube video from the FAQ page and it displays a link. That link is no longer available or is broken. What do I do now?

My tablet was charging overnight and now it won't come on, what should I do?

I have an eBook app and other apps that I need to know how to use, where can I find support?

I would like to obtain a case, sleeve, cover, screen protector etc., for my FileMate Identity Tablet. What should I get?

How do I move pictures and/or files from my computer to my FileMate identity Tablet?

Do I need to call the number in the Quick Start Guide in order to get support for the FileMate Identity tablet?

I need to have my FileMate Identity Tablet replaced because it is no longer working, what should I do?

If I need technical support help in regards to the FileMate Identity Tablet, who should I call?

I am trying to connect an USB keyboard to my FileMate Identity Tablet and the tablet doesn't recognize it. What do I need to do?

My FileMate Identity tablet can't connect to the Android Marketplace and I can't setup my Gmail. What should I do?

How do I enable the GPS functionality for the FileMate Identity Tablet?

I created a pattern lock/password to prevent unauthorized access to my new FileMate Identity Tablet. Oops, now I don't remember what is was. I'm locked out from the tablet. What can I do to access the tablet?

My FileMate Identity tablet appears to be stuck and will not load, what should I do?

I can't seem to change the time on my FileMate Identity Tablet?

I visited a website that requires the Adobe Flash Media player. Is this pre-installed on the FileMate identity Tablet?

My SD card will not mount properly, what should I do?

I have a class 10 SD card, will it work with the FileMate Identity tablet?

Can I remove the battery from the FileMate Identity Tablet?

Can I purchase an additional battery for travel and/or backup?

What does the ConvergenceOne software do?

Where can I find the ConvergenceOne Software and the User's Manual that were on the CD.

How long does it take to charge the FileMate Identity Tablet?

Does this tablet come with an SD card?

I have a microSDHC card. Can I use it with this tablet?

Why can't I use the camera or the video camera option on this tablet?

This tablet keeps referring to itself as a phone, is it a phone?

Is this tablet compatible with Adobe Flash player?

Why does the Wi-Fi signal fluctuate when I hold this tablet a certain way?

What do the pinholes do on this tablet?

Can I charge this tablet via my laptop or PC?

I lost the charger and/or other accessories that came with the tablet. What can I do?

This tablet has a mini-HDMI slot, but I didn't receive a mini-HDMI cable in the package?

Can I do video chat with this tablet?

Is this tablet 3G?

The tablet is informing me that it is running out of space. What should I do?

What is the right way to mount and unmount an SD card from my tablet?

Is formatting the same as mounting?

How do I setup the Wi-Fi?

How do I delete an Email account that isn't working or that I don't want to use anymore?

How do I add my Yahoo Email account

How do I add a Microsoft Exchange Active Sync account to my FileMate Identity or Light Tablet?

FileMate Light Tablet

I purchased my FileMate Light/Identity from a trading site and understand these products are retired and no longer available through authorized retail outlets. What can I do if I have any problems?

My FileMate tablet stopped charging. Everything looks okay. Can I send my tablet for warranty service to fix the problem?

How do I delete an Email account that isn't working or that I don't want to use anymore?

How do I add my Yahoo Email account?

How do I add my Microsoft Exchange Active Sync account to the FileMate Light Tablet?

The Quick Start Guide says I need to install the MicroSDHC card, but I can't find it. What do I need to do?

How do I create a shortcut to a webpage on the Home screen?

Can I charge my FileMate Light Tablet in my vehicle?

Can I do video chat with this tablet?

Is this tablet 3G?

How do I use the GPS service on this tablet?

The tablet is informing me that it is running out of space. What should I do?

What is the right way to mount and unmount an SD card from my tablet?

Is formatting the same as mounting?

How do I setup the Wi-Fi?

The Support Phone number included in the box isn't working. Who should I call for support?

What are Finger Gestures?

How Do I transfer my pictures and videos to my desktop/laptop?

Why does my screen keep turning off?

How do I remove an Icon from the Home Screen?

Is it possible to increase the size of the text in the web pages I'm browsing?

Can the FileMate Light Tablet support the Adobe Flash Player?

My warranty card states I need to get it stamped from the retailer to validate the warranty. Is this correct?

Keyboard & Mouse Bundles

B2020 Wireless Keyboard & Mouse

What is the range for the B2020 Wireless mouse and Keyboard?

How do I connect the mouse and keyboard?

Where is the instruction manual for these items?

Why does my mouse work but not my keyboard?

Will the mouse and keyboard work through floors and walls?

RMA

How do I return or exchange a Wintec product? (Consumer Return)

How do I return or exchange a Wintec product? (Business Return)

Consumer Rebates

How do I submit or find my rebate?

How do I check on the status of my rebate?

Catalyst Desktop System

Do FileMate computers come with recovery discs?

Where can I get drivers for my FileMate PC?

What does "limited warranty" mean?

Do you have an extended warranty?

Will adding my own hardware components affect my warranty?

My computer won't turn on.

Does my Catalyst Desktop System support dual monitors?

Can I connect to a wireless network?

Can I use a VGA Monitor?

Is the graphics card upgradeable?

Is the Memory (RAM) expandable?

Can I use any printer?

Can I connect an external Hard Drive?

What Memory Types can the processor handle?

Do I need to upgrade the power supply if I make hardware changes to the system?

Can I upgrade my hard drive?

FileMate Joy Photo Frame 15-inch

How do I access the settings mode on my FileMate Joy 15" Frame?

How do access the Calendar function of the FileMate Joy 15" Frame?

Where do I find the 'SPLIT SCREEN' option, so I can turn it off?

If I have multiple pages of pictures, how can I see all of them?

How do I use the Zoom, Rotate, and Slideshow options that are mentioned as features on the box and in the instructions?

How do I transfer pictures from my home computer to the FileMate Joy 15' Frame?

My SD card and/or my USB drive is not recognized by the FileMate Joy frame?

What type of Video files can play on the 15 Inch FileMate Joy Picture Frame?

What type of Audio files can play on the 15 Inch FileMate Joy Picture Frame?

How many pictures can I store on the internal memory, NAND, of the 15 Inch FileMate Joy Picture Frame?

Why aren't my settings saved on the Settings menu of the 15 Inch FileMate Joy Picture Frame?

My pictures are not showing on the FileMate Joy Picture Frame. How can I fix this?

What are the warranty terms of the FileMate Joy Picture Frames?

Can I wall-mount the 15 Inch FileMate Joy Picture Frame?

How do I get my portrait pictures to display the way I want them to on the FileMate Joy Picture Frame?

General FAQs

What is physical damage and is it covered under a product's original manufacturer's warranty?

Does Wintec Industries support the following products in Windows 8?

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