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FAQs
Frequently Asked Questions
 
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Upgrade Memory
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What memory should you choose?
 
Is DDR2 backward compatible with DDR?
 
 
Can I mix DDR266 and DDR333?
 
How do I find out how much memory is currently installed on my system?
 
What to do if your memory doesn’t appear to work?
 
I've updated the BIOS and the system still only sees half of the additional memory that I've installed.
 
The memory has been installed however the system doesn't post / boot.
 
If I bought Wintec AMPO/AMPX memory or FileMate products from Newegg.com or Buy.com and the products is defective, how can I obtain RMA number for repair/replacement service?
 
Solid State Drives
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How do I initialize my Wintec FileMate Express Card in Windows 8?
 
What makes the Wintec FileMate Expresscard with mini USB 2.0 so much faster than the competition?
 
Will the Wintec FileMate Expresscard with mini USB 2.0 require a device driver?
 
Is the Wintec FileMate Expresscard with mini USB 2.0 recommended for booting the main operating system, or running as a virtual machine drive?
 
What if I want to connect my Wintec FileMate Expresscard with mini USB 2.0 to a separate computer that does not have an ExpressCard slot?
 
How do I optimize my Wintec FileMate Expresscard with mini USB 2.0 for the Macbook Pro?
 
I can’t run my entire operating system from the Wintec FileMate Expresscard with mini USB 2.0, but is there any way that my everyday system performance can still benefit from the Wintec FileMate Expresscard with mini USB 2.0?
 
If I’m running a "Hybrid” configuration (Wintec FileMate Expresscard with mini USB 2.0 and traditional hard drive in tandem), can I also move my Virtual memory (page file/swap file), Windows Temp folder, and internet browser cache to the SSD?
 
From time to time, the Wintec FileMate Expresscard with mini USB 2.0 gets pretty warm during usage, is that normal?
 
I just purchased a Filemate SolidGO ExpressCard Ultra 48GB for my new MacBook Pro. I installed the card in my laptop and the SSD appears in Finder. However the drive won't let me write anything to it. Is there an addition step I need to take to fix this issue?
 
Why doesn't my Wintec FileMate Expresscard with mini USB 2.0 work with my ExpressCard adapter? (ExpressCard to PCMCIA, ExpressCard to desktop adapter, etc,.)
 
I've noticed that the device isn't being recognized when my laptop first boots up. I have to put the laptop to sleep, then wake the laptop up and then and only then, is the ExpressCard SSD recognized. What is the issue?
 
Flash Cards
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Why is the capacity of my storage device (as reported by operating systems - O/S) different than the capacity that is listed on the device label?
 
I see Wintec has a new 64GB capacity SDXC Filemate card available. I placed my new FileMate SDXC card in my card reader and I don't see the whole capacity. What do I need to know?
 
Why does my Wintec Secure Digital High Capacity (SDHC) card not work on my phone/card reader or other SD capable device?
 
I have a SDHC class 10 card, it works on my SDHC card reader but doesn’t work on my SDHC compatible cell phone/Camera.
 
USB Flash Drives
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Why is the capacity of my storage device (as reported by operating systems - O/S) different than the capacity that is listed on the device label?
 
I formatted my 4GB pendrive to FAT format, and can only use 100MB of it. Am I doing something wrong?
 
Where can I find the Windows 98 SE driver for my pen drive?
 
Nothing happens after I plug in the thumb drive.
 
Windows keep on asking me to format the thumb drive.
 
Do I need any driver’s for FileMate pen-drives to operate correctly in my system?
 
What sizes / capacities is FileMate available in?
 
Is it fully compliant with USB v.2.0?
 
What is ‘drive partitioning’?
 
Will FileMate USB pen-drives work on Apple Mac systems?
 
Why do I get an error message "disk is full" when I try to copy a single file larger than 4GB on a 8GB drive?
 
How do I copy a single file larger than 4GB on a 8GB+ drive?
 
SWIVEL Enterprise Ninja
 
Can I install Ninja on my Windows 98 or Windows ME computer?
 
Is Ninja compatible with USB 1.0?
 
Does Ninja work with any USB device?
 
Does Ninja work with any size USB device?
 
Can I make my partitions any size I want?
 
Can I take my USB device that I partitioned with Ninja to another computer and see all my data?
 
Is all my data on the private side encrypted or only my password?
 
How do I change the file system for my partitions?
 
What type of encryption does Ninja use?
 
If I have more than one partition on my USB hard drive, can I apply Ninja protection to each partition separately?
 
If I want to use the "whole" USB drive for a secure partition, what happens to the Ninja software I need to first run to allow access to the protected partition I created?
 
Once I do create a partition size can I later modify/resize the partition?
 
Our company is using Enterprise Swivel in many locations and we would like to have our workstations automatically recognize when we've plugged in an Enterprise Swivel drive without having to require the user to manually run the Ninja software from the drive itself.
 
How do I upgrade my Ninja software to the full version to enable more advanced features like dynamic public/private partition resizing and workstation based auto-recognition?
 
Networking
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USB Modem
 
How do I install the USB Modem CX driver software for my computer running Windows 2000, XP, Vista, 7 or Mac OS 10.5/10.6?
 
I see that the NetWaiting software is included with my USB CX Modem, do I need to use it? What is NetWaiting anyway?
 
I inserted the install disk and nothing happened, what should I do?
 
I didn't receive an install CD, what should I do?
 
How do I use the fax mode on the USB CX Modem?
 
I installed the drivers, and I have setup a dial up connection with my ISP and still cannot connect online, what should I do?
 
Do I need to have an ISP in order to use this modem?
 
Will MagicJack or Vonage work with this USB CX Modem?
 
What Operating Systems are compatible with the USB CX Modem?
 
How do I install the USB Modem CX driver software for my computer running Windows 2000, XP, Vista, 7 or Mac OS 10.5/10.6?
 
I plugged my USB CX Modem into my computer, and Windows said it is installing drivers, am I done with the installation?
 
I lost my driver disk, my driver disk is damaged, or my driver disk will not fit in my computer. What should I do?
 
I installed my USB CX Modem correctly, but I am receiving the following error code, 'Error 718'. What should I do?
 
How do I dial out using my FileMate USB Modem?
 
Does my FileMate USB Modem support faxes using Windows Vista Premium?
 
How does the Modem on Hold function work with the USB CX Modem?
 
PCI Wireless N
 
The PCi Wireless N Adapter Card says it supports Linux, What version does it support?
 
How can I find the IP address of my network card in Windows XP?
 
What can I do if I am having wireless connection problems?
 
How do I install my network adapter in Windows Vista?
 
How do I assign a static IP address to my adapter on Windows 98/ME?
 
How do I assign a static IP address to my adapter on Windows 2000?
 
How do I assign a static IP address to my adapter on Windows XP?
 
How do I assign a static IP address to my adapter on Windows Vista?
 
How do I assign a static IP address to my adapter on Mac OS 7.5 to 9.2?
 
How do I assign a static IP address to my adapter on Mac OS X?
 
How do I renew my IP address(DHCP) for my network adapter?
 
How do I enable DHCP on my adapter?
 
Why shouldn´t I use WEP encryption on my Draft N device?
 
How do I connect to a Wireless Network?
 
How do I install my wireless card?
 
I checked the specifications of the PCI Wireless N adapter and do not see that it is compatible with Linux, but I also see that you have a Linux driver found on Wintec's Downloads page, under Drivers, Networking. Is this item compatible with Linux?
 
USB Hubs
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How do I properly install the FileMate 4-Port USB 3.0 PCI Express Card? (my ports don't recognize the USB device I plugged in)
 
I have Windows 7 and Internet Explorer9. Why does the MultiLink Internet TV/Radio Adapter not seem to work correctly?
 
Enclosures
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Enclosures 2.5"
 
Is the 2.5" external HD enclosure compatible with Mac?
 
What does the 2.5" actually refer to? How do I know if my drive is 3.5"?
 
Does 2.5" external HD enclosure support PATA hard drives?
 
Is 2.5" external HD enclosure USB 2.0 compatible?
 
Does this enclosure support NTFS formatted drives?
 
Do I have to format a hard drive before I can use it in this device?
 
Does the FileMate 2.5” Hard Drive Enclosure work with USB 1.1?
 
Does the FileMate 2.5” Hard Drive Enclosure support Linux operating systems?
 
What is the maximum hard drive capacity that the FileMate 2.5" Hard Drive Enclosure support?
 
My USB drive is powered on but nothing shows up in My Computer
 
My "safely remove hardware” icon is gone
 
Error deleting file or folder
 
How do I enable the e-SATA hot swap function?
 
I plugged one of the regular USB connectors on the included cable into my notebook and the mini USB connector into the enclosure but the drive does not work.
 
Enclosures 3.5"
 
I lost or misplaced my FileMate Enclosure 3FME3B2TB-R power adapter. What are the specs and where can I purchase another one?
 
Is the 3.5" external HD enclosure compatible with Mac?
 
What does the 3.5" actually refer to? How do I know if my drive is 3.5"?
 
Is the FileMate 3.5” Hard Drive Enclosure powered by USB alone, or does it need an external power supply?
 
Does 3.5" external HD enclosure support PATA hard drives?
 
Is 3.5" external HD enclosure USB 2.0 compatible?
 
Do I have to format a hard drive before I can use it in this device?
 
Does the FileMate 3.5” Hard Drive Enclosure work with USB 1.1?
 
Does the FileMate 3.5” Hard Drive Enclosure support Linux operating systems?
 
What is the maximum hard drive capacity that the FileMate 3.5" Hard Drive Enclosure support?
 
My USB drive is powered on but nothing shows up in My Computer
 
My "safely remove hardware” icon is gone
 
Error deleting file or folder
 
How do I enable the e-SATA hot swap function?
 
Web Tablets
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FileMate Clear X2 and X4 Tablets
 
FileMate Clear Tablet
 
FileMate Identity Tablet
 
FileMate Light Tablet
 
Keyboard & Mouse Bundles
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B2020 Wireless Keyboard & Mouse
 
What is the range for the B2020 Wireless mouse and Keyboard?
 
How do I connect the mouse and keyboard?
 
Where is the instruction manual for these items?
 
Why does my mouse work but not my keyboard?
 
Will the mouse and keyboard work through floors and walls?
 
RMA
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How do I return or exchange a Wintec product? (Consumer Return)
 
How do I return or exchange a Wintec product? (Business Return)
 
Consumer Rebates
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How do I submit or find my rebate?
 
How do I check on the status of my rebate?
 
Catalyst Desktop System
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Do FileMate computers come with recovery discs?
 
Where can I get drivers for my FileMate PC?
 
What does "limited warranty" mean?
 
Do you have an extended warranty?
 
Will adding my own hardware components affect my warranty?
 
My computer won't turn on.
 
Does my Catalyst Desktop System support dual monitors?
 
Can I connect to a wireless network?
 
Can I use a VGA Monitor?
 
Is the graphics card upgradeable?
 
Is the Memory (RAM) expandable?
 
Can I use any printer?
 
Can I connect an external Hard Drive?
 
What Memory Types can the processor handle?
 
Do I need to upgrade the power supply if I make hardware changes to the system?
 
Can I upgrade my hard drive?
 
 
FileMate Joy Photo Frame 15-inch
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How do I access the settings mode on my FileMate Joy 15" Frame?
 
How do access the Calendar function of the FileMate Joy 15" Frame?
 
Where do I find the 'SPLIT SCREEN' option, so I can turn it off?
 
If I have multiple pages of pictures, how can I see all of them?
 
How do I use the Zoom, Rotate, and Slideshow options that are mentioned as features on the box and in the instructions?
 
How do I transfer pictures from my home computer to the FileMate Joy 15' Frame?
 
My SD card and/or my USB drive is not recognized by the FileMate Joy frame?
 
What type of Video files can play on the 15 Inch FileMate Joy Picture Frame?
 
What type of Audio files can play on the 15 Inch FileMate Joy Picture Frame?
 
How many pictures can I store on the internal memory, NAND, of the 15 Inch FileMate Joy Picture Frame?
 
Why aren't my settings saved on the Settings menu of the 15 Inch FileMate Joy Picture Frame?
 
My pictures are not showing on the FileMate Joy Picture Frame. How can I fix this?
 
What are the warranty terms of the FileMate Joy Picture Frames?
 
Can I wall-mount the 15 Inch FileMate Joy Picture Frame?
 
How do I get my portrait pictures to display the way I want them to on the FileMate Joy Picture Frame?
 
 
General FAQs
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I received a refurbished item as a replacement for my original item. What’s the difference?
 
What is physical damage and is it covered under a product's original manufacturer's warranty?
 
Does Wintec Industries support the following products in Windows 8?
 
 
 
 
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