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FAQs
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My SD card and/or my USB drive is not recognized by the FileMate Joy Photo Frame. What should I do?
Please ensure that the USB drive and /or the SD card are compatible with the FileMate Joy 15' frame. Test the USB drive and/or the SD card on multiple devices to determine if there is an issue with either one, and verify that the media copied is actually on the USB drive and/or SD card. Please ensure that the USB drive and/or the SD card are firmly inserted into the frame. NOTE: Failure to ensure that the USB drive and/or the SD card is firmly inserted will cause your removable storage devices not to be recognized in the FileMate Joy frames.
 
 
 
 
 
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