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My FileMate tablet stopped charging. Everything looks okay. Can I send my tablet for warranty service to fix the problem?
We will be happy to evaluate any unit supplied for RMA consideration. However, units found with physical damage, including port breakage is not covered under manufacturer's defect warranty for repair or replacement and will be returned to the originating owner.

Warranty service is designed to provide assurance support for products that occasionally fail to meet manufacturer expectations and protects customers from units that are truly defective at no fault of own actions. However, the most common problem we observe with mobile devices is physical damage through use. The USB charging port is a mini-USB form factor that requires reasonable care to prevent breaking off the internal connection to the circuit board. Stress from improperly inserting or extracting the mini-USB cable (charging or data transfer), removing at angle or external forces applied while the cable is connected may very well cause the internal connection to be broken off, rending the tablet unable to take a charge to restore battery capacity.

NOTE: Make sure to remove and insert any USB cable straight on; avoid inserting or especially extracting at an angle (when you might be in a hurry) as this action over a period of time will overly stress the port and cause connection failure.
 
 
 
 
 
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