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FAQs
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I purchased a separate warranty from my retailer when I purchased my FileMate product. What does this additional warranty cover and who administers the claim process if I need to file for support?
Many retailers offer extended warranty services which provide an extension of the original manufacturer’s warranty. If you are unsure if you have purchased an extended warranty, please contact your retailer. While the terms and conditions of extended warranties vary, typically they start from the date of purchase and runs concurrently with the manufacturer's warranty during the first year. This means that any manufacturing defect would be the responsibility of the OEM warranty coverage provider. If the product is not covered for some condition as a factory defect, then the extended warranty may apply for such conditions as physical damage (drop, break, liquid immersion, cracked screen). It is important to note that extended warranty coverage is provided by the retailer agreement at the time of purchase and not by Wintec Industries.

Typically, the “extension” part of the aftermarket warranty then supplements the original manufacturer's warranty for some additional period of time; read the warranty coverage provided of course, then the user receives any remaining warranty services by contacting the extended warranty program for any and all issues during the remaining duration of their extended warranty period. All FileMate products come with their own original manufacturer's (OEM) warranty information which can be found on the documentation provided with the product or on our website.
 
 
 
 
 
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