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My son/daughter installed a pattern and forgot it or they don’t remember the Google Account information. What can I do to resolve this issue?
The FileMate Clear has the ability for the user to perform a factory data reset without accessing the controls of the tablet. To do this, please follow the steps outlined below.
  1. Power off the tablet
  2. Power on the tablet and hold the Volume Up button at the same time
  3. If you are successful, you should see the Android Robot lying on his side with a red triangle with a black (!) mark in his midsection.
  4. Use the volume buttons to make selection.
  5. Select “Wipe data/factory reset”
  6. Press the Power button
  7. Use the volume button to select, “Yes –Delete all user data”
  8. The tablet’s information will be deleted but the tablet will power on to the home screen.
  9. Instruct the user to take extra precautions in remembering their PIN, password, or pattern.
 
 
 
 
 
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