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FAQs
Frequently Asked Questions
Back to Identity Tablet FAQs
 
My tablet will not connect to my home network, what should I do?
  1. First, make sure you know what your SSID and Password are for your home network.
  2. Test your tablet at a public WiFi location, such as Starbucks or McDonalds and follow their steps to connect to the unsecured network, as a double check against your home network configuration. If the tablet connects at the public WiFi location, then the tablet's WiFi capability is functional which means you missed something during your initial attempt to connect up on your home WiFi location.
  3. If your tablet still does not connect to your home network, attempt to reset/reboot your router per your manufacturer's instructions. In some cases, we've noticed some older routers will connect the tablet after a reboot, assigning a good IP address, then once the tablet leaves the area and returns, the router while seen and attempts to connect to the valid SSID/password stored on the tablet fails without another reboot of the router.
  4. Lastly, verify the SSID and password with your Internet Service Provider (ISP) prior to contacting Wintec Technical Support (for hardware setups that may have been provided directly by your ISP company.
 
 
 
 
 
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