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FAQs
Frequently Asked Questions
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I purchased my FileMate Light/Identity from a trading site and understand these products are retired and no longer available through authorized retail outlets. What can I do if I have any problems?

The original manufacturer's warranty for the FileMate Identity tablet ended on January 15, 2013. The FileMate Identity tablet as well as the FileMate Light tablet are EOL, End of Life. These product are no longer supported except through self-service knowledge which is still posted on our website. General issues with the versions of the Android Operating System installed on the original products can still be found by searching the www for resources and end user forums. However, we no longer have the facility to process RMA requests for these products. Please visit our FAQ page for more information.

 
 
 
 
 
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