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FAQs
Frequently Asked Questions
 
 
FileMate Light Tablet
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I purchased my FileMate Light/Identity from a trading site and understand these products are retired and no longer available through authorized retail outlets. What can I do if I have any problems?
 
My FileMate tablet stopped charging. Everything looks okay. Can I send my tablet for warranty service to fix the problem?
 
My tablet seems to be freezing, not working correctly. It was working fine but when I recently installed/downloaded/added a new application (app) to my tablet it really seems to have a hardware problem.
 
How do I delete an Email account that isn't working or that I don't want to use anymore?
 
How do I add my Yahoo Email account?
 
How do I add my Microsoft Exchange Active Sync account to the FileMate Light Tablet?
 
The Quick Start Guide says I need to install the MicroSDHC card, but I can't find it. What do I need to do?
 
How do I create a shortcut to a webpage on the Home screen?
 
Can I charge my FileMate Light Tablet in my vehicle?
 
Can I do video chat with this tablet?
 
Is this tablet 3G?
 
How do I use the GPS service on this tablet?
 
The tablet is informing me that it is running out of space. What should I do?
 
What is the right way to mount and unmount an SD card from my tablet?
 
Is formatting the same as mounting?
 
How do I setup the Wi-Fi?
 
The Support Phone number included in the box isn't working. Who should I call for support?
 
What are Finger Gestures?
 
How Do I transfer my pictures and videos to my desktop/laptop?
 
Why does my screen keep turning off?
 
How do I remove an Icon from the Home Screen?
 
Is it possible to increase the size of the text in the web pages I'm browsing?
 
Can the FileMate Light Tablet support the Adobe Flash Player?
 
My warranty card states I need to get it stamped from the retailer to validate the warranty. Is this correct?
 
 
 
 
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