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FileMate® 2.5 inch
USB 3.0 Hard Drive Enclosures
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Three Year Limited Warranty
Wintec Industries, Inc. warrants to the end user that this product, when used under normal use and service, will be free from defects in material, workmanship, and will conform to the published product specifications for the applicable warranty term commencing on the date of purchase.
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Is the 2.5" external HD enclosure compatible with Mac?
Yes, the FileMate 2.5” Hard Drive Enclosure does support Apple Macs that are running Mac OS 10.X or higher.
What does the 2.5" actually refer to? How do I know if my drive is 2.5"?
2.5" is the dimension or the form factor of the hard drive. You will need to match the form factor of the hard drive with the system. Otherwise, the hard drive will not physically fit in your system.
Is the FileMate 2.5” Hard Drive Enclosure powered by USB alone, or does it need an external power supply?
The FileMate 2.5” Hard Drive Enclosure requires the use of the included AC adapter.
Does 2.5" external HD enclosure support PATA hard drives?
No, the FileMate 2.5” Hard Drive Enclosure only supports SATA I or SATA II 2.5” hard drives.
Is 3.5" external HD enclosure USB 2.0 compatible?
Yes, it is compatible with USB 2.0.
Does this enclosure support NTFS formatted drives?
Yes, NTFS is supported.
Do I have to format a hard drive before I can use it in this device?
Your hard drive must be in FAT32 or NTFS format to use with the FileMate Hard Drive Enclosure.
Does the FileMate 2.5” Hard Drive Enclosure work with USB 1.1?
Yes, the FileMate 2.5” Hard Drive Enclosure works for both USB 2.0 and USB 1.1 interfaces. If the enclosure is connected to a USB 1.1 interface, the maximum transfer speed will be reduced to match the throughput of the USB 1.1 connection.
Does the FileMate 2.5” Hard Drive Enclosure support Linux operating systems?
Yes, you will need to make sure that your Linux operating system is running a Linux Kernal version of 2.4 or higher and it must also have Mass Storage support.
What is the maximum hard drive capacity that the FileMate 2.5" Hard Drive Enclosure support?
The 2.5” enclosure can handle hard drives up to 2TB capacity.
My USB drive is powered on but nothing shows up in My Computer
Caution: Partitioning & formatting a drive will erase all data!

Answer- If you are using a new hard drive you may need to partition and format the drive to the recognizable format of the operating system. To partition and format a new hard drive under Windows XP, right click on My Computer > click on Manage > click on Disk Management on the left panel. On the right hand side you should see a list of all drives connected to your computer. Find the new unallocated drive in black color, it should say for example "74.53 GB unallocated". Right click on it > click on New Partition > a new partition wizard window will pop up, click on Next > select Primary Partition and click Next > select partition size in MB or GB and click Next > Assign new drive letter and click Next > format this partition using default values and click Next > click Finish. Windows will now partition and format your new disk so it can be recognized by the operating system (i.e. shows up as usable drive in My Computer). It may take up to 45 minutes to format a 500 GB or larger drive.
My “safely remove hardware” icon is gone
Caution: To prevent file corruption, please always click on the “safely remove hardware” icon in the taskbar’s notification area before unplugging external USB drives.

Sometimes the “safely remove hardware” icon in the taskbar disappears. To re-register and re-activate the “safely remove hardware” window, please click on Start > click on Run > type in “RunDll32.exe shell32.dll,Control_RunDLL hotplug.dll” and hit Enter. Now you can click on the device you want to stop.

Error deleting file or folder
This is usually caused by programs that are still accessing the drive and its contents. Common causes are open files such as Word document or open Explorer showing the directory content of the drive. Close them all and try again.

If you are still unable to delete files or folder, there are third party software that “unlocks” operating system file handles to let you delete “locked” files and folders.

How do I enable the e-SATA hot swap function?
Advanced Host Controller Interface eSATA hot swap function is enabled only when the BIOS is set to AHCI or RAID modes and when the proper AHCI or RAID drivers are installed. If you set BIOS to IDE Emulation with ATAPI driver, the e-SATA hot swap function will be disabled. We do not recommend changing SATA/IDE modes after you have installed Windows as it requires extensive registry, driver and BIOS modifications that are beyond the scope of this user manual. Please consult Microsoft and/or controller manufacturer for specific e-SATA configurations and drivers.