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| Five Year Limited Warranty |
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| Wintec Industries, Inc. warrants to the end user that this product, when used under normal use and service, will be free from defects in material, workmanship, and will conform to the published product specifications for the applicable warranty term commencing on the date of purchase. |
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| I formatted my 4GB pendrive to FAT format, and can only use 100MB of it. Am I doing something wrong? |
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| Unfortunately, FAT can only support up to 2GB for removable devices. Anything exceeding 2GB must be formatted in FAT32 mode. |
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| Where can I find the Windows 98 SE driver for my pen drive? |
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| You can download either the ZIP or the RAR file for the Windows 98 driver on the download section of this page. |
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| Nothing happens after I plug in the thumb drive. |
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| First, make sure the USB driver is installed by running a full Windows Update. (For Windows 98SE download the driver via the download section of this page. Second, try plugging the USB directly into the computer instead of via an extension cord. |
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| Windows keep on asking me to format the thumb drive. |
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| The thumb drive should be already formatted. If windows ask to format more than once, please return directly to your vendor for the fastest processing time. |
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| Do I need any driver’s for FileMate pen-drives to operate correctly in my system? |
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| For the majority of Operating Systems that are in use today, no additional drivers are required in order for the FileMate range of USB pen drives to operate. For the case of Windows 98 SE, applicable drivers are available for download from the product information page on this website. |
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| What sizes / capacities is FileMate available in? |
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| FileMate Rays and File mate Pro are available in densities ranging from 64MB, all the way up to 4GB. FileMate Mini and FileMate Mini-Pro are available in densities from 64MB up to 4GB. |
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| What sizes / capacities is FileMate available in? |
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| FileMate Rays and File mate Pro are available in densities ranging from 64MB, all the way up to 4GB. FileMate Mini and FileMate Mini-Pro are available in densities from 64MB up to 4GB. |
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| Is it fully compliant with USB v.2.0? |
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| Yes - all of the FileMate USB pen drives are fully V2.0 compliant and are backward compatible with v1.1. |
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| What is ‘drive partitioning’? |
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| Drive partitioning involves programming the drive so that when inserted into a USB drive socket, the computer system sees it as being separate, independent drives. For example, partitioning into 2 drives evenly on a 512MB drive will result in the computer system into which the drive is inserted seeing 2 independent 256MB disk drives. |
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| Will FileMate USB pen-drives work on Apple Mac systems? |
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| Yes - FileMate USB pen drives are fully compatible with Apple systems. |
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| Why do I get an error message "disk is full" when I try to copy a single file larger than 4GB on a 8GB drive? |
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| The USB drive is formatted using FAT32, and the maximum single file size is 4GB minus 2 bytes. |
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| How do I copy a single file larger than 4GB on a 8GB+ drive? |
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| You can reformat your drive using NTFS system, but doing so will make your pen drive incompatible with DOS, Windows 98, and Windows ME. |
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