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Frequently Asked Questions
What are the return policy details for Wintec products?
What is the direct purchase return policy?
What is the standard 30-day return policy?
What is the limited replacement only 30-day return policy?
What is the Standard 15-Day Return policy?
What is the Limited 15-Day Return Policy?
What is the return policy of the product I purchased?
What are Wintec's terms and conditions?
 
What are the return policy details for Wintec products?
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The Return policy coverage begins on the Invoice date printed on the original Wintec Sales Invoice. All returns must be received on or before the return expiration date. The original purchaser must first obtain a RMA (Return Merchandise Authorization) number from Wintec before returning the defective product. The RMA number is only valid within the days indicated on the RMA Service Requisition form. All defective products MUST be returned within the valid RMA period. Returns received with a non valid RMA number will be considered void and return packages will not be accepted.
What is the direct purchase return policy?
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Products Damaged While In Transit
Failure to notify Wintec Industries of product damage within 24 hours of receipt voids all shipping damage claims. Customers should refuse accepting products that were damaged while in transit. If a product damaged while in transit was accepted inadvertently, Wintec RMA must be contacted within the first 24 hours of receipt to report the damage and be eligible for damage claim.

A report of transit damage within 24 hours of receipt is necessary for Wintec to file a shipping damage claim with the carrier on behalf of customers. Wintec Industries, Inc. is not liable for any monies lost when the carrier refuses claims for product damaged during transit.

Potentially Defective Products and DOA (Dead On Arrival) Returns
All claims should be directed to the manufacturer for warranty, repair and return support. Customers should first contact supportcenter@wintecind.com to ensure that a product is defective and not a trouble-shooting issue.

If a product is diagnosed to be defective then all Wintec manufactured products require a Return Merchandise Authorization Number (RMA#) for return. RMA#’s can be obtained by contacting rma@wintecind.com. In most cases, Wintec will notify the customer of the status of their RMA request within 24 hours of receiving the RMA request. If a product is received by Wintec without a valid RMA#, Wintec will refuse the shipment and the customer is responsible for all shipping charges.

Warranty Repair Service
Customers should first contact supportcenter@wintecind.com to ensure that a product is defective and not a trouble-shooting issue. All Warranty Repair Service requests require a Return Authorization Number (RMA#). RMA#’s can be obtained by contacting rma@wintecind.com.

Return Shipping Fees

If the product was returned, tested, and No Trouble Was Found, the customer is responsible for both the Return Shipping Fee (Customer to Wintec), and the Outbound Shipping Fee (Wintec to the Customer).
The customer is responsible for ALL Return Shipping Fees. Except for the following cases:
If Wintec had shipped the customer a wrong item, Wintec will be responsible for both the Return Shipping Fee and the Outbound Shipping Fee.
If Wintec approves a return and states on the Return Merchandise Authorization form that Wintec will cover the Return Shipping Fee.

RMA Fee Schedule and Returned Item Condition

Products returned New, Unopened in perfect condition with all packaging, accessory items, manuals, and that can be resold as new are subject to a 15% restocking fee + outbound and return shipping charges.
Customers who return products that are Opened and/or with items missing, packaging damage, accessory damage, or cannot be resold as New for any reason are not eligible for a refund.
Failure to return a product within 30 calendar days from the original purchase date will be deemed to be a permanent acceptance of the product. Returns for refund or exchange will not be accepted after this point. For more information about Product Warranties, Return Policies, and RMA Procedures, please visit http://www.wintecind.com/support/index.htm

What is the standard 30-day return policy?
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• Returns for Credit or Replacement within - 30 days.
• Restocking Fees do apply for returned products.

Items must be received by Wintec within 30 days of the original Wintec Sales Invoice date. Wintec reserves the right to replace returned product with an equivalent substitute. The replacement of any product is at the sole discretion of Wintec.

 
What is the limited replacement only 30-day return policy?
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• Return Credit will not be issued for these items.
• Return for replacement within – 30 days.
 
What is the Standard 15-Day Return policy?
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• Returns for Credit or Replacement within - 15 days.
• Restocking Fees do apply for returned products.
 
What is the Limited 15-Day Return Policy?
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• Return Credit will not be issued for these items.
• Return for replacement within – 15 days.
 
What is the return policy of the product I purchased?
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*Some items or purchases may have special return policies. See the details of the invoice for Return coverage of these items.

Memory Modules – Standard 30 day
USB Flash Drives – Standard 30 day
Solid State Disk (SSD) – Standard 30 day
Add-on, Adapter Cards – Standard 30 day
CPUs Tray – Standard 30 day
CPUs Boxed items – Standard 30 day
Hard Disk Drives - Standard 30 day
Motherboards - Standard 30 day
Computer systems – Netbooks, Notebooks, Desktops, Servers - Standard 30 day
Monitors - Standard 15 day
Integrated Circuits– No Return Coverage
Software - No Return Coverage
Cables & Auxiliary Accessories – No Return Coverage
Removable Optical and Magnetic Media – No Return Coverage
Hard Drive Enclosures –Standard 30 day
MultiLink Adapters –Standard 30 day
USB Modems –Standard 30 day

All other items – Standard 30 day

 
 
 
   
   
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